Author Archive
“Market Correction.” Gammage, Jeff. Inquirer Magazine. November 18, 2001.
“Fill in the blank: ‘I blank to go shopping.’ The word is hate.” “For supermarkets to be successful in the year 2020, they have to focus on the front door – on the needs of customers… Stores are going to change to fit the shopping patterns of people.” “They’re getting nibbled to death…People say, ‘Its […]
“Wawa’s Wonders of Retailing.” Belden, Tom. Philadelphia Inquirer. August 05, 2002.
“Safeway Will Return Zagara’s to Private Ownership.” Smith, Eileen. Courier-Post. October 10, 2002.
Delight Me…The Ten Commandments of Customer Service
“Avalon Man Researches Beach Transactions.” Smith, Eileen. Courier-Post. July 5, 2002.
“At the shore, your antennae are up for whatever might be fun… All your senses are at work.” “When you’re on the boardwalk, you want to eat…You smell the Italian sausages on the grill, you see the funnel cakes and you hear me yelling, all day long: ‘Pizza!’ “Cheesesteaks!’ ‘Ice-cold lemonade!’” “Its difficult not to […]
Twenty One Trends in Food Marketing for the 21st Century
Customer Power: Seven Steps to Get What You Want (and Deserve)
“The Smarter Shopper.” Bridal Guide. September/October 2001.
“Read bridal magazines and books, ask friends and family, get on the Internet. Then when a vendor offers a bid, you’ll be able to ask intelligent questions and judge for yourself whether it’s a fair deal.” “If you’re clear about your budget limitations and needs, they can quickly tell you whether or where there is […]







by Richard J. George, Ph.D. (2021)
by Richard George & John Stanton