“We’ve replaced the merchants with the bean counters. We need the merchants back.” “I think what’s happened is a lot of today’s supermarkets focus too much on Wall Street.”

“The really good marketers are the ones who can take advantage of trends…It’s like surfing – the best waves are the ones you go out and meet to get the full ride. But most of us only get the last little part before it gets to shore and we miss it.” “I don’t think anybody […]

“Maybe I can’t afford to make a trip to Europe right now, but I can certainly afford to indulge myself a bit.”

“Go to the local churches and sue the resources of the city to have them identify people who would be ideal to train for a career in the industry.” “These churches all have parish bulletins. Not only is that a cost-effective way to advertise, but it is a good way to recruit employees. As a […]

“People think brands are products; they’re not… They’re perceptions in people’s minds. People only buy good feelings and solutions to problems. And it’s the same thing with financial planners. Clients want to feel that they’re taken care of and that their family and heirs are taken care of.” “You win the marketing war by serving […]

“This period is more turbulent than others, but this industry has always been confronting changes… The key question is, how do you respond? You can’t change the wind, but we can adjust our sails. The sad part about it is that if we had a modern-day Rip Van Winkle, the world very differently to him, […]

“People want to go to a place where they feel appreciated… No one should out-service you. No one should out-community you. No one should out-fresh you.”

“These people have taken what you started and taken it to the next level…But this is your claim to fame, you need to keep pushing the envelope and go further to leverage fun and excitement in your category.” “You have to think about what you can do in the candy aisles to make bells and […]

“Candy has always been at the forefront of creating fun and excitement for kids… Now the standard is being raised.”

“People say ‘Its not my good old Genuardi’s’…and if the customer says it’s changed, it’s changed.” “Noah built the ark before it started raining, and right now it’s drizzling on Genuardi’s. We’ll see if they can build the ark before it starts raining.”