“We are time-starved.  No one’s going to cook two hours a day anymore.” “I think there’s a tremendous opportunity right now.  The question is, who is going to be poised to go after it?”

“A very real opportunity presents itself to supermarket managers who want to improve the customer service experience for baby boomers.” “Cosmetic changes are not enough.  Nor will a ‘one size fits all’ approach work.” “Supermarkets need to understand the specific needs of baby boomers and then develop their unique approach to customer service.”

“The middle of the road is no place for independent grocers trying to compete in a tough market.” “It is imperative that supermarkets get out of ‘no man’s land’ if they want to flourish and the key is to find a point of differentiation…discovering what makes them stand out and developing it from there.” “Retailers […]

“I think we have been very cavaliere to date.  I don’t think it is a massive issue yet.” “The government is just understaffed on this.  That’s not going to happen anymore, but it may take the next big scare.” “Ask your supermarket manager, ‘Where does this food come from?’  This is our food, our families.  […]

“Fill in the blank: ‘I blank to go shopping.’ The word is hate.” “For supermarkets to be successful in the year 2020, they have to focus on the front door – on the needs of customers… Stores are going to change to fit the shopping patterns of people.” “They’re getting nibbled to death…People say, ‘Its […]