Typically, when asked about selecting a primary food retailer, customers tend to focus on non-customer service variables namely, cleanliness, quality, and price. However, whenever customers are asked “what improvements would you like to see in your primary grocery store?” the resounding reply is “better customer service.” However, the issue of what specifically constitutes better customer […]

“The real reason behind the “big box”ordinances is to keep out Wal-Mart. “As a result, they’re having a heck of a time executing their Supercenters in California.” “But they’ll fix that — and it could be with a new format.”