FROM RETAILWIRE: The level of satisfaction that consumers have with the online retail experience dropped roughly three percent over the past year, according to the Top 100 Online Retail Satisfaction Index by ForeSee Results. How would you evaluate the state of customer service in e-tail operations today versus last year? MY COMMENTARY: No doubt the […]

“People say ‘Its not my good old Genuardi’s’…and if the customer says it’s changed, it’s changed.” “Noah built the ark before it started raining, and right now it’s drizzling on Genuardi’s. We’ll see if they can build the ark before it starts raining.”