Posts Tagged 'Amazon'

Consumers Give Lower Marks for Online Service

June 4 2009 No Commented

FROM RETAILWIRE: The level of satisfaction that consumers have with the online retail experience dropped roughly three percent over the past year, according to the Top 100 Online Retail Satisfaction Index by ForeSee Results. How would you evaluate the state of customer service in e-tail operations today versus last year? MY COMMENTARY: No doubt the […]